Nike support number

Nike support number


jetblue tweetHave you integrated Twitter into your customer service strategy?

Would you like to know which companies are doing this best?

Why Twitter Customer Service?

Gone are the days when people would call up a company and complain.

Now, people are more likely to head to their smartphones or computers to tell the world how terrible a product or service is.

That’s why customer service is becoming increasingly important on social media platforms like Twitter.

A study done by Simply Measured showed that 99% of brands are on Twitter, and 30% of them have a dedicated customer service handle. The average response time was 5.1 hours with 10% of companies answering within an hour, and 93% of companies answering within 48 hours.

nike twitterHere are 4 companies with exceptional customer service on Twitter and key takeaways to help you improve how your customers perceive your company on Twitter.

#1: JetBlue Excels in Responsiveness

Airline delays are one of the most common causes of customer frustration. Not only do delays happen often, but also people are pretty vocal about their feelings when their flight is delayed.

nike supportAcknowledging this, @JetBlue ensures they’re responsive to their customers because they understand it’s important for continued customer loyalty. Not only do they engage with happy customers, but they also respond to and help frustrated customers as quickly as possible.

Sure, a lot of airlines do this now. What makes JetBlue stand out from its competitors?

JetBlue is known to be extremely responsive to customers mentioning their brand. Whether they send a public @reply or a private DM to answer a question, they are quick to interact. As seen in the picture above, they reached out to their frustrated customer within the hour.

Key takeaway: Respond quickly.

Twitter is a channel where customers expect quick responses. As a result, you’ll likely want to respond to mentions and inquiries quickly. Many companies dedicate full-time employees to the task of responding to customers and potential customers on Twitter. Make sure you to satisfy customers.



Share this article





Related Posts


Nike Lunarlon Running
Nike Lunarlon Running
Nike Free Run 2013
Nike Free Run 2013
Zoom, Air
Zoom, Air

Latest Posts
Nike Free Run 2013
Nike Free Run…
Shelby Lee’s Nike Free Run 2 is the fourth…
Nike Flex Womens Running Shoes reviews
Nike Flex Womens…
ASICS Gel Fortius TR Cross Training Shoe…
Womens Nike Pegasus 28
Womens Nike Pegasus…
Does Barefoot Running Protect Us From…
Nike Pegasus 83 OG
Nike Pegasus…
The Nike Air Pegasus ’83 OG now available…
Bottom of Nike Shoes
Bottom of Nike…
As kids, Kevin Durant and Leo Chang both…
Search
Featured posts
  • Nike Lunarlon Running
  • Nike Free Run 2013
  • Zoom, Air
  • Bottom of Nike Shoes
  • Nike Flex Womens Running Shoes reviews
  • Nike Zoom Flywire
  • Nike Low Profile Shoes
  • Womens Nike Pegasus 28
  • Nike Zoom unit
Copyright © 2018 l www.airzoompegasus.co.uk. All rights reserved.